Privacy Policy

1. Who We Are

Akorl Voice provides AI voice operations and related workflow services for revenue-critical businesses, including med spas, cosmetic clinics, and other service organizations.

Contact: hello@akorlvoice.com
Privacy: privacy@akorlvoice.com

2. Information We Collect

Information You Provide Directly

• Name
• Work email address
• Phone number
• Company or clinic name
• Job title
• Inquiry details, demo request details, scheduling information, and message content

Information Collected Automatically

• IP address
• Browser and device information
• Referring URLs and pages viewed
• Dates, times, and interaction data
• Cookie and similar technology data

Communications And Service Information

• Email correspondence
• Meeting and scheduling records
• Support communications
• Operational call-related data
• Transcripts, summaries, recordings, or structured interaction records where applicable

Sensitive Or Regulated Information

Depending on the customer workflow, our services may process information that is sensitive, healthcare-related, or otherwise regulated. In those cases, additional contractual, compliance, or customer-specific terms may apply.

3. How We Use Information

• Respond to inquiries and demo requests
• Schedule meetings and business discussions
• Provide, operate, maintain, and improve our website and services
• Support onboarding and service delivery
• Manage customer and prospect relationships
• Operate analytics, security, and fraud prevention measures
• Comply with legal obligations and enforce agreements

4. Cookies And Similar Technologies

We may use cookies and similar technologies to support site functionality, understand website usage, measure performance, and improve user experience. You can control cookies through your browser settings. Disabling some cookies may affect site functionality.

5. How We Share Information

• With service providers and infrastructure partners that support our business and operations
• As part of a merger, acquisition, financing, or similar business transaction
• To comply with law, legal process, or regulatory obligations
• To protect rights, safety, property, or address fraud and security issues
• At customer direction where we provide services on behalf of customers

6. California Privacy Rights

If you are a California resident, you may have rights under California privacy law, including the right to know, access, correct, delete, and request information about certain uses of personal information, as well as the right not to be discriminated against for exercising privacy rights.

To submit a privacy rights request, contact hello@akorlvoice.com or privacy@akorlvoice.com.

7. Healthcare And Regulated Information

Akorl Voice may work with healthcare-adjacent or regulated businesses. In some cases, our services may be configured in workflows that involve protected health information or other regulated data. Where required, separate agreements, including business associate agreements or similar contractual protections, may govern the handling of such information.

This public Privacy Policy does not replace customer-specific agreements, regulated data terms, or compliance documentation.

8. Call Recordings, Transcripts, And Voice Data

Depending on the deployment, customer workflow, and applicable law, Akorl Voice may process call recordings, transcripts, summaries, metadata, or other voice-related records for service delivery, quality assurance, operational improvement, workflow execution, analytics, staff visibility, and compliance-related purposes.

Call recording and consent laws vary by state and jurisdiction.

9. Data Retention

We retain information for as long as reasonably necessary to operate the website, respond to inquiries, provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

10. Data Security

Akorl Voice uses administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.

12. International Data Transfers

Information may be processed and stored in countries other than the country where an individual is located, including the United States, where privacy laws may differ.

13. Your Choices

• Opt out of marketing communications
• Manage cookies through browser controls
• Request access, correction, or deletion where applicable
• Contact us with privacy-related questions or requests

14. Changes To This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date and last updated date at the top of this page.